Profit Improvement Case Study #6

Objective:

Profit Improvement engagement was conducted with a traditional mortgage banking firm with a nationwide portfolio 335K loans. This client was not overly proactive on updating or assessing creative ancillary fees or maximizing cash utilization.

Solution:

Performed detailed analysis of all functional areas of loan servicing to locate any available opportunities to increase revenues and reduce expenses without negatively impacting the customer experience and not creating the risk of litigation.

Results:

Many of the recommendations were approved for implementation, however, the company was acquired very suddenly and certain elongated projects were never implemented. Benefit for this engagement was approximately $3.00 per loan, even though the initial estimate prior to the acquisition was expected to be $5.95 per loan.