XSell
The sole focus of XSell is to enable a new, more effective sales channel: Customer Service Marketing. The XSell Customer Service Marketing Network, applicable to a wide variety of industries and organizations, was designed to leverage customer-initiated interactions and transform these into sales opportunities. Our patented solution has been designed for a host of financial services companies to drive superior results from cross-sell activity.
Customer Service Marketing
XSell helps sell additional products to current customers when they contact you for assistance. XSell’s unique Customer Service Marketing platform dynamically links customer service touch points, including internet, interactive voice response and contact centers, to targeted product offers. XSell delivers a distinctive set of features, including:
- Sophisticated customer-to-offer matching to determine the right offer to make at any point in time.
- A library of rich offers that are assembled in real time to create personalized customer value propositions at the point of a service interaction.
- Securely transmitting customer transaction information to internal and third-party fulfillment centers as offers are accepted.